Before you fly - papers that matter
e-Visa holders: print the PDF (a phone copy usually works but paper is safer). Visa-on-arrival letters: you must have the printed approval letter plus a completed NA1 form and passport photos. Visa-free passports (Japan, Korea, most of Europe) just need the passport itself.
Step by step at the airport
e-Visa and visa-free travelers go straight to immigration counters. VoA travelers stop at the Landing Visa counter first to get the stamp - that desk has its own queue, then you join the immigration queue. After immigration: baggage claim, customs, arrivals hall.
Where the time goes
On a VoA letter the visa counter can add 20-40 minutes on its own at peak. Immigration then adds 20-90 minutes depending on the airport and time. A fast track agent meets you at the gate, walks you through the visa paperwork if needed, and escorts you through the priority immigration lane.
Combining e-visa with fast track
With an e-visa the flow is simplest - the agent just takes you straight to the priority lane. With a VoA letter the agent handles the visa desk for you, which is where most of the confusion and waiting happens. Either way, booking at least 12 hours ahead is required so staff can meet your flight.
Choose your arrival airport:
Book fast track for your arrival