Arrival service, step by step
- The meet. An agent waits at the arrival gate or aerobridge exit holding a board with your name. On remote-stand arrivals they meet you at the terminal entrance bus doors instead.
- Visa paperwork (if needed). On a visa-on-arrival letter, the agent takes your documents to the Landing Visa counter and handles the exchange while you wait a few steps away.
- Priority immigration. You are escorted to the crew/diplomat lane - typically a 2-5 minute process versus 45-90 minutes in the main queue at peak.
- Baggage and out. The agent walks you to the belt, helps with bags (VIP tiers handle this fully), and escorts you through customs to the arrivals hall - where your driver, Grab or SIM counter is.
The three service types
| Type | Where it starts | Where it ends |
|---|---|---|
| Arrival (đón) | Aircraft gate | Landside exit / arrivals hall |
| Departure (tiễn) | Terminal entrance or check-in | Departure gate or lounge |
| Transit (nối chuyến) | Arrival gate | Onward departure gate |
Departure and transit, briefly
- Departure: the agent meets you at the terminal entrance, assists at check-in, escorts you through priority security and exit immigration, and leaves you at the gate or lounge. Useful on the morning departure peaks and for travelers who want zero navigation stress.
- Transit: for international-to-domestic connections the agent bridges the terminal change (T2→T1 at Hanoi, separate domestic terminal at HCMC) and makes a tight connection survivable.
What "VIP" adds over standard
- Lounge access while any paperwork is processed
- Buggy transport through long terminal stretches
- Full luggage handling from belt to your car
The core value - the priority lane - is identical between standard and VIP. Choose VIP when the extras themselves are the point, not the queue.
What you need to provide at booking
- Flight number and date - the agent roster keys off this, and they track delays.
- Passenger names as per passport - they go on the board and the service manifest.
- Visa status - e-visa, VOA letter, or exempt - so the agent knows whether the Landing Visa counter is on your route.
- A reachable contact - WhatsApp/Zalo or a local SIM once landed.
Frequently asked questions
What does the service include?
Agent at the gate with a name board, priority immigration escort, VOA paperwork handling if needed, and a walk to baggage and the exit. Departure and transit versions mirror it.
How do I find the agent?
At the arrival gate or aerobridge exit with your name on a board - before you merge into the terminal flow. The booking confirmation has the exact meeting point and a hotline.
Is meet and greet the same as fast track?
Mostly, in Vietnam. 'Meet and greet' = the personal escort; 'fast track' = the priority lane they use. Most packages include both.
Can I book it for departure?
Yes - the agent meets you at the terminal, helps check in, and escorts you through priority security and exit immigration to the gate or lounge.
Pick your airport: Noi Bai (HAN) · Tan Son Nhat (SGN) · Da Nang (DAD) - or read the worth-it analysis first.